You have your first order. Congratulations! Now what? Many small business owners don’t think to this next step and then do a poor job in executing the pack-and-ship phase of their business. But this can be avoided with some careful planning.
Before you receive your first order, you should have a full inventory management system in place. This can be through a complex POS system, an accounting software like Quickbooks, or just using Excel. You should always be able to know how much of each unit you have without leaving your computer.
Next, you will need the proper packaging to ensure your product is sent out to the customer with a professional look, quality feel and most importantly, without damage. When shipping the product, ensure you have a variety of box sizes to fill all your product needs. Do not hand-write anything on your boxes, using professional labels instead, and be very cautious to create clean tape-lines. Attention to detail indicates that a professional has packaged the item and gives comfort to the customer that your brand takes pride in their quality of work.
When the order comes in, take it from your inventory (both physically and through your inventory management system) and pack it up carefully. Triple-check the quality of the item and your pack-job to ensure quality control. And always take pride in each and every sale.
If you enjoyed this blog, you may also enjoy reading, “Our Process to Your Success”